Dingospins privacy policy for Australia

Who handles your information

This policy is written by Dingospins for visitors in Australia. We act as the controller of the personal details you give us when you browse our site, contact our team or open an account. You must be 18+ to use the site, and we ask you to confirm that before any account activity.

We collect only what we need to run the service and to answer you. Everything on this page describes how that information is gathered, used, stored and removed. If a point is unclear, our support team is the right place to ask.

We speak plainly here because privacy terms are easy to skim past. Read the sections below once and you will know what we hold and why we hold it.

What we collect and why

The details we hold fall into a few groups. Each group has one job, and we do not mix them for unrelated purposes.

• Account details such as your name, date of birth, email address and contact number, used to set up and secure your profile.
• Activity records such as the pages you open and the games you launch, used to keep the site running and to fix faults.
• Messages you send us, including live chat conversations, used to resolve your question and to keep a record of what was agreed.
• Device and browser data such as screen size and language, used to show the site correctly on a phone or a desktop.

We never ask for more than a request needs. If a field is optional, we mark it that way, and you can leave it blank.

How we use and share information

We use your details to run your account, to respond to your messages and to meet our legal duties. We also use general activity data to improve how the site loads and where its menus sit. We do not sell your personal information to anyone.

Some work is done by outside service providers acting on our instructions, such as hosting or analytics. They may only use the data for the task we give them. Where the law requires us to disclose information to an authority, we will do so and no more than is required.

Marketing messages are sent only if you agree to them. You can withdraw that consent at any time, and every message we send tells you how.

Your rights over your data

You can ask us what personal information we hold about you and request a copy. You can also ask us to correct details that are wrong or out of date. If you want your account and its records removed, tell us and we will explain what can be deleted and what we must keep by law.

You may object to how we use your data for marketing, and you can ask us to pause that use while we look into it. We answer these requests in a reasonable time and we will tell you if we need more detail to confirm who you are.

If you are not happy with how we handled a request, you can raise a complaint with us first. You can also contact the relevant Australian privacy authority.

Cookies, retention and changes

We keep personal information only as long as it serves the purpose it was collected for, or as long as the law asks us to. After that we delete it or strip out anything that identifies you. Our site also uses cookies to remember settings and to count visits, and our cookie policy explains each type in detail.

We may update this policy when our practices or the law change. The latest version always sits on this page, so check it from time to time. Playing should stay a pastime, and our responsible gambling page covers the tools that help you keep it that way.